How to set up a chat button to leverage a department definition
Associate a chat button with a department to allow chats originating from the button to be tagged with department metadata, which can then be used to assign and organize chats.
This feature is part of the Custom Chat Button definition process for both floating and fixed-position buttons.
To activate a newly created button definition as a chat entry point on your website, you must paste the HTML code to your site. When editing an existing button, you do not need to paste the code since these settings are not in the HTML code itself, but rather on the BoldChat server.