How to set up a Chat Window definition
A Chat Window or Custom Chat Window definition controls the look and feel and advanced behavior of the interface that is opened when a visitor clicks an associated button, link, or invitation. Chat windows can be layered or pop-up, and can be customized in a number of ways.
Where do I create chat windows?
We recommend creating and managing chat windows from the following location:
.How do chat windows relate to other BoldChat entities?
Any chart window can be associated with any chat entry point or invitation:
- Custom Chat Button
- Chat Link
- Custom Chat Invitation
The direction of the relationship is from button/invitation to window.
A button can only launch one specific chat window, while a chat window can be launched from multiple buttons or invitations.
Why do we call it a "definition"?
It is important to understand that "chat window" does not refer to a simple window (as in the actual graphical user interface element a visitor sees), but rather a complex group of settings associated with that interface element. Together these settings make up a definition.
What is controlled by the Chat Window definition?
The chat window definition controls the following aspects of your visitors experience:
- Pre-chat form
- Post-chat form
- Translations and localization (under Branding)
- Operator wrap-up settings
- Unavailable email form
- Customization of the strings of text seen in the chat window
- Automated messages to show visitors waiting for an operator
- Branding settings such as colors, header and footer formatting, sounds, typing indicators, and more
- Chat transcript settings
- How long a visitor waits for an operator before timing out
- Availability of video chat
- Ability to send and receive files
What is a layered chat window?
As the name suggests, a layered chat window appears as a new element on your page instead of as a new window. Layered windows are optimized for display on mobile devices, but many users prefer them for desktop browsers, as well.
What is a pop-up chat window?
A pop-up chat windows opens in a new browser window.