How to start a PIN-based remote access session in the Agent Workspace
Connect to a customer using a PIN code. PIN sessions start in Remote Access mode.
During a remote access session you can view and/or control the customer's computer, as well as reboot and reconnect. Each remote access session is also a chat session.
- PIN-based remote access and co-browse do not work with AI-enabled chat windows. You must use a layered or pop-up window to control your customer's computer.
- You can have one active remote access session at a time.
Customer requirements for remote access:
- Windows 8.1 or above
- OS X 10.9 or above