Smart Response: Find responses based on chat content in the Agent Workspace

Smart Response offers canned messages to Operators based on the content of a chat conversation.

To check for Smart Responses, press Ctrl + Space while in the chat field. The Smart Response engine analyzes the conversation and suggests relevant canned messages. Multiple responses may be shown, each with a two-line preview.

Navigate through the list and choose a response to send. You can edit before sending.