An HTTP Archive (HAR) file is a JSON file that contains the latest network activity recorded by your browser.

Generate a HAR file in Chrome

  1. Open Google Chrome and go to the page where the issue is occurring.
  2. Look for the Vertical ellipsis button (three stacked dots) and select More Tools > Developer Tools.
  3. From the panel opened, select the Network tab.
  4. Locate the Record button in the upper left corner of the tab. If it's grey, click it red to start recording.
  5. Check the Preserve log box.
  6. Click the Clear button to clear out any existing logs from the Network tab.
  7. Reproduce the issue that you were experiencing before, while the network requests are being recorded.
  8. Once you have reproduced the issue, in Chrome, click Export HAR to download. Then save the file to your computer: Save as HAR with Content.
  9. Upload your HAR file to your ticket or attach it to your email.

Generate a HAR file in Firefox

  1. Open Firefox and go to the page where you are experiencing trouble.
  2. Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer > Network.
  3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
  4. The recording automatically starts when you start performing actions in the browser.
  5. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save all as HAR.
  6. Save the HAR file somewhere convenient.
  7. Upload your HAR file to your ticket or attach it to your email.

Generate a HAR file in Internet Explorer

  1. Open Internet Explorer and go to the page where the issue is occurring.
  2. Press F12 on your keyboard (or click the gear icon > F12 Developer Tools).
  3. Click the Network tab.
  4. Reproduce the issue that you were experiencing before, while the network requests are being recorded. 
  5. Once done click the Save button.
  6. Give the trace a filename and click the Save button which will save it as a .har file or .xml file.
  7. Upload your HAR file to your ticket or attach it to your email.

Generate a HAR file in Safari

Before you generate the HAR file, make sure you can see the Develop menu in Safari. If it is not there, follow the instructions under in the Develop menu in Safari on Mac.

  1. Open the Develop menu and select Show Web Inspector.
  2. Click the Network tab and complete the activity that is causing issues.
  3. Click the Export icon on the far right of the network tab and save the HAR file.
  4. Send us the file via your support ticket.

Generate a HAR file in Edge

Edge natively produces HAR files. For more instructions, see the Microsoft website

  1. Open the Network tool in F12 developer tools.
  2. Replicate the issue.
  3. Export captured traffic as a HAR (CTRL + S).

Generate a HAR file with WebSockets

On some occasions, we need to produce HAR files that include WebSockets.

  1. In Chrome, look for the Vertical ellipsis button (three stacked dots) and select More Tools > Developer Tools.
  2. From the panel opened, select the Network tab.
  3. Click on the Network tab and select the WS.
  4. Refresh/reload the browser again to start seeing the traffic over the WebSocket. This step is critical. 
  5. Once you have reproduced the issue, in Chrome, click Export HAR to download. Then save the file to your computer: Save as HAR with Content. 
  6. Select a location to export the HAR file.
  7. Upload your HAR file to your ticket or attach it to your email and send it to us.