Security update for visitor cookies

Genesys DX

Security update for visitor cookies

We added the secure attribute to visitor site cookies to comply with OWASP recommendations. Post release, this will be enabled, preventing the transmission of a cookie over an unencrypted channel.

You can read more at OWASP's site about Secure Cookie Attribute and Testing for Cookies Attributes.

Known issues:

If you have both HTTP and HTTPS websites with chat implemented and expect your customers to navigate between them during a chat session, your customers may experience discrepancies in the chat flow. In this case, you can ask the Bold360 customer service to disable the security feature for you.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.