Date

Time

Maintenance duration

Maintenance details

Region

Impact

Saturday, October 1st, 2022

2 AM-6 AM EST (6 AM-10 AM UTC)

4 hours

Security updates & maintenance

EMEA

AI service will be unavailable for the most part for both admins and visitors, or available in backup mode intermittently.

Saturday, October 8th, 2022

2 AM-6 AM EST (6 AM-10 AM UTC)

4 hours

Security updates & maintenance

EMEA, APAC
  • EMEA: AI service will be available in back up mode. Visitors will still be able to access the service, and chatbots will still remain active and available.
  • APAC: AI service will be unavailable for the most part for both admins and visitors, or available in backup mode intermittently.

Saturday, October 15th, 2022

2 AM-6 AM EST (6 AM-10 AM UTC)

4 hours

Security updates & maintenance

EMEA, US
  • EMEA: AI service will be available in back up mode. Visitors will still be able to access the service, and chatbots will still remain active and available.
  • US: AI service will be unavailable for the most part for both admins and visitors, or available in backup mode intermittently.

Saturday, October 22nd, 2022

2 AM-4 AM EST (6 AM-8 AM UTC)

2 hours

Version release (AI & Agent) - 22.10.0 Phase I &
Server maintenance

All regions
  • EMEA only: Agent chat service will be unavailable for approx. 20 minutes.
  • All regions:
    • Agent: Visitors may experience minor lag/interruption in active sessions.
    • AI: Admin console may be inaccessible, no impact to end users.

Sunday, October 23rd, 2022

2 AM-4 AM EST (6 AM-8 AM UTC)

2 hours

Agent server maintenance

EMEA

Agent chat service will be unavailable for approx. 20 minutes.

Saturday, October 29th, 2022

2 AM-4 AM EST (6 AM-8 AM UTC)

2 hours

Version release 22.10.0

Phase II

All regions
  • Agent: Visitors may experience minor lag/interruption in active sessions.
  • AI: Admin console may be inaccessible, no impact to end users.

Related article: Security update for visitor cookies