How to integrate Olark chat

  1. Login to your Olark chat console, and make sure your status is set to Accepting new chats.
  2. In the Olark chat console, go to Settings > Installation, and copy the Site ID.
  3. Login to Bold360 AI, and go to Channeling > Policy.
  4. Click Add channel.
  5. In the Channel type drop-down, select Chat.
  6. In the Select chat provider drop-down, select Olark.
  7. Complete the specific configuration details pertaining to the Olark integration and define the conditions for the chat button to appear. For more details on setup conditions, click here.

Now you can see that Chat escalation button on the Bold360 AI widget.