How to integrate Olark chat

Genesys DX

How to integrate Olark chat

Login to your Olark chat console, and make sure your status is set to Accepting new chats.
In the Olark chat console, go to Settings > Installation, and copy the Site ID.
Login to Bold360 AI, and go to Channeling > Policy.
Click Add channel.
In the Channel type drop-down, select Chat.
In the Select chat provider drop-down, select Olark.
Complete the specific configuration details pertaining to the Olark integration and define the conditions for the chat button to appear. For more details on setup conditions, click here.

Now you can see that Chat escalation button on the Bold360 AI widget.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.