Which features are included in the LivePerson chat integration?

Below is the list of supported features for the Digital DX & LivePerson integration:

  • Pre-chat survey
  • Post-chat survey
  • Integrated chat window
  • Agent availability according to LP skill (predefined in the AI Console)
  • Agent availability according to average waiting time (predefined in the AI Console)
  • Digital DX widget can be added to the LivePerson agent console. You can read more about it here.
  • The ability to define "high-value" questions in the Digital DX knowledge base and set chat availability accordingly. (i.e. Show-chat, hide-chat, promote chat and push chat). You can read more about it here.
  • First initial question asked by the user in the widget, is passed to the Agent in Live Person once chat is initiated from the widget.