How to duplicate an article variation

How to duplicate an article variation

With article variations, you can create multiple answers for the same question and use context to define when each answer is displayed.

You want to duplicate the article variation you already created, so that you don't have to start the next variation from scratch.
  1. In the Bold360 AI platform, go to Knowledge > Articles and open the article you have already created.
  2. Under Context Variations, choose next to the variation you already have.

    Result: The Duplicate and Delete options appear.

  3. Select Duplicate.
  4. Optional: Adjust the answer in the article variation you just created and define context values for it.
  5. Publish the article.