How can I display different answers on different touchpoints?
You can offer variations of an answer to the same question by creating variations of an article and assigning different context values to them.
Make sure your Customer Success Manager has created a touchpoint context category in your account.
You want to offer different answers to the same question depending on whether the reader is asking the question in the Support Center or in chat.
In cases where the full harmony flow is used and Bold360 chat service is included, please contact your Customer Success Manager as additional configuration needs to be added to the web page code.

