How to configure contextual answers in the AI Console

Add context values to a context category to start using context-based segmentation.

Make sure contextual answers are enabled in your account and context categories have been added to the knowledge base. Contact your Customer Success Manager for more information.
To add context values to the categories created for your account, you must have Modify permission for Settings in the Advanced Credentials settings. For more information see How do I add a new user?
  1. In the AI Console, go to Admin Center > KB Setup.
  2. On the Context tab, find the context category that was created for your account.
  3. In the Context Values field, enter values for the category one by one and use the Add button that appears to add the values to the list.
  4. Optional: Select Show additional configuration to review the context category settings.

    To learn more about what these settings mean, see What options are available for context configuration?.

  5. Save your changes.