How to add context to the support center

Context is saved in the browser cookie, so the first time the user navigates to the support center, the page must be provided with context.

Make sure you have set up contexts in your account.
  1. In the AI Console, go to Touchpoints > Support Center.
  2. Choose a support center.
  3. On the Settings tab, add the context to the support center URL.

    Add the context name and value as defined in the Bold360 AI platform. Use an equals (=) sign between the two.


    For example, if the support center URL is, change it as follows:

    • If you set up a context called "country", then the Support Center URL looks as follows:
    • If you want to combine two or more contexts in the same URL, use the "&" separator:
  4. Create article variations that use different context values. For more information see How to define an article's context?.