Context is saved in the browser cookie, so the first time the user navigates to the support center, the page must be provided with context.
- In the AI Console, go to .
- Choose a support center.
- On the Settings tab, add the context to the support center URL.
Add the context name and value as defined in the Bold360 AI platform. Use an equals (=) sign between the two.
Example:
For example, if the support center URL is mydomain.com/mysupportcenter.html, change it as follows:
- If you set up a context called "country", then the Support Center URL looks as follows: mydomain.com/mysupportcenter.html?country=us
- If you want to combine two or more contexts in the same URL, use the "&" separator: mydomain.com/mysupportcenter.html?ver=3&country=us
- Create article variations that use different context values. For more information see How to define an article's context?.