How to create data source entities
Use data source entities in Bold360 AI to turn your data into smart conversations.
You can now see the conversation in action in your widget ? just enter I want to buy a mobile phone.
Use data source entities in Bold360 AI to turn your data into smart conversations.
A sample CSV file is attached at the end of this article. Learn more about the different data source options and requirements in this article.
The entity name can contain letters, numbers and underscores. Spaces are not allowed.
You can use the description to give the entity a more meaningful name or description that helps you identify it later.
Example: Name your entity MOBILE_PHONES.
You can select the CSV file from your local computer and upload it to Bold360 AI' secure server or you can upload the file to a file hosting service like OneDrive and enter its URL here.
Result: The properties table is now loaded. Properties are the columns that are available in the data source file.
See What are the property options for data source entities? and How do life cycle options work? to learn more about the options.
Example:
You should decide what questions the bot should ask the end users to offer the best possible recommendation about phones. In this example, the bot asks questions about brand, price range, and camera quality.
See What are fallback messages? to learn more.
Example: For this example, we enter Unfortunately, there's no mobile device that matches your preferences. for no results and set up a carousel to be displayed with the image, the brand and model, and the price if there are multiple results based on the customer's responses.
In the article's body, create the final response of the bot: this is what the bot responds when there is a single mobile device to recommend. The response should use the entity to present the details of the selected mobile device. To insert an entity, you can either choose or enter [[ in the text editor and have a drop-down of all entities displayed. Once you add an entity to the response, the entity is automatically added to the article. You can expand the entity to see the questions that the bot may ask the user and adjust them to fit the article if needed.
Example: Intent: I want to buy a mobile phone
Body: ?
You can now see the conversation in action in your widget ? just enter I want to buy a mobile phone.
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