How do I turn an article offline?

Genesys DX

How do I turn an article offline?

Setting articles offline enables you to hide articles from your touchpoints without deleting them.

It is possible that you have articles in your knowledge base that are only relevant during specific times of the year, such as campaigns. Instead of deleting such articles, you can set them offline.

Remember: Setting articles offline instead of deleting them ensures reporting insights remain intact. If you delete articles, you lose all insight into how these past articles performed.?

In the AI Console, go to Knowledge > Articles.
Find the article you'd like to set offline and open it for editing.
Turn off Set Live to set the article offline.
Publish the article.

The article is no longer accessible on touchpoints, but it is still available in the knowledge base.

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