How to add synonyms
The synonyms you add are applied to all articles in the knowledge base.
Create groups of synonyms broaden your terminology base and deliver the information your customers are looking for.
There's no need to update each question separately. Once a group of synonyms is created, it takes effect across the entire knowledge base.
Create and edit synonyms from the Synonyms page
Create and edit synonyms in the phrasings editor of an article
- Go to and open an existing article or create a new one.
- In the article editor, open the Phrasings section and click Synonyms.
- Click +Add to create a group of synonyms.
You may notice how the same question repeats itself in different phrasings with similar words. Once we create groups of synonyms, all four questions can be minimized into one. If there's already an existing group of synonyms for a word, you may edit the group by clicking on the synonyms. When editing a group, the synonym group editor opens.