How to set the article expiration date

Genesys DX

How to set the article expiration date

You can set an expiration date for an answer if it is only valid for a certain period.

Open the article.
Go to the Options tab.
Fill in the expiration date in the Answer expires on field.
In the When this item expires drop-down list, select what happens to the article when it expires:
- Label it as 'Expired'
- Label and set to Offline
- Delete it
Click Save.

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