Welcome to the Genesys
DX Support Center

One of the most efficient ways to manage translations/localization is to use GeoFluent, which works in search and conversational widgets alike. However, if you do not have a GeoFluent account, you can still use Digital DX AI's built-in translation management feature: as a Knowledge Manager, you can control the localization of individual articles, directly from the Article Editor.

Important:

• This solution is limited to search widgets.
• You must have at least two knowledge bases set up on your account that are part of the same translation group. Contact your Customer Success Manager to set up additional knowledge bases.

Even though this solution is available in search widgets only, it works in conjunction with auto-translation:

• If there is an article in the user's language, then that is presented
• If there is no relevant article, then the English KB is searched and the response is translated on-the-fly with Google Translate

To create a localized version of an article, do the following:

1. In the AI Console, go to Knowledge > Articles.
2. Open an article that you want to localize.
3. On the Localization tab of the Article Editor, click Add localization.
4. From the Choose KB drop-down list, select the knowledge base where you want to create the localized version of the selected article.
5. Define the appropriate translation for the selected article:
   • On the Choose an existing answer tab, you can search for an article in the target knowledge base that contains the translation of your article (if you know there is such an article)
     
   • Otherwise, on the Write Answer tab, you can verify that the translation provided by Google Translate is correct
6. On the Write Answer tab, add the necessary phrasings to the localized articles and make sure the article is Set Live.
7. Save your changes.

   The Localization tab, now lists all localized versions of the article. The list includes the name of the user who last edited the localized article, the knowledge base that contains the localized article and the title of the article. Click View next to a localization to open the translated version of the article.
   

8. Publish the original article to make the localized versions available.