How to create labels

Genesys DX

How to create labels

Create labels to organize content in your knowledge base and group articles in the support center.

Go to Knowledge > All Articles, and choose (Label).
Result: In the drop down list displayed, you can see existing labels, and three links, including the Create Label link.
Select the Create Label link.
Result: The Label Editor is displayed.
In the Label Editor, enter a name for the label and customize the look of the label.
Choose Save to create the label.

The label is now be displayed in the list labels and when assigned to an article, it is displayed next to the article in the All Articles list.

You can now assign this label to articles and use it in the support center as well.

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