How can I add labels to articles?

Add labels to articles to group related articles together.

Once you have created labels, you can assign them to articles.

  1. Go to Knowledge > All Articles.
  2. You can add labels to articles in the All Articles list or in the Article Editor.
    • To add a label to an article in the All Articles list, select the checkbox for the article and then choose and select the label you want to assign. To assign multiple labels at once, choose Select multiple... in the label menu, select the labels to assign and choose Apply.
      Tip: You can assign labels to multiple articles with this option.
    • To add labels to an article in the Article Editor, open the article for editing and select the labels you want to assign in the New Label field. Publish the article.