How to add a "Click-to-Call" link to an article

How to add a "Click-to-Call" link to an article

A click-to-call button allows customers to call your support number quicker.

  1. Create a new article in your knowledge base, or use an existing article to add the Click-to-Call link.
  2. In the article editor, click the link button .
  3. In the pop-up window, under Protocol, choose <other>.
  4. In the URL field, enter tel://1800-000-000.
  5. Click OK.
The phone number link should now be clickable.
Example:

If you have Skype installed on your workstation, when you click on the link Skype will open and dial that number.