Follow these best practices and guidelines to build a knowledge base that knowledge base managers can work with efficiently and where customers can find answers to their questions with ease.
Bold360 AI offers various options you can use to optimize your content:
You can increase productivity using labels because you can save time looking for content. Organizing the content helps to keep the content grouped together per owner which in turn also creates easy accountability when filtering the reporting data by label.
When creating and applying labels to articles, keep in mind the following:
When creating phrasings, remember the following:
Keeping a large list of synonyms helps improve the Bold360 AI Natural Language Processing (NLP) algorithm.?
When creating synonyms, remember the following: