What is letter count?

The letter count shows the number of characters with spaces in the given article.

Letter count is available for articles in the knowledge base as follows:

  • As a column in the article list under Knowledge Base > Articles
  • Above the Content area in the Article Editor

Why do I see N/A in the Letter Count column?

If the Letter Count column in the Article List shows N/A, the article in question uses conversational elements, like quick buttons, entities or has content on the Conversational tab. Therefore, the N/A value provides insight into which articles in the knowledge base contain such elements.