How to add negative phrasings in the Article Editor

You can set a phrasing as negative in the Article Editor so that the bot knows what customer voices the article should not answer.

Note: To add negative phrasings, you must have the Enable negative examples feature enabled for your account. Contact your Customer Success Manager for more information.
  1. In the AI Console, go to Knowledge > Articles.
  2. Open the article in the Article Editor and view its Phrasings.
  3. Enter a new phrasing and click Add.
  4. Click Set as negative next to the phrasing.

  5. Publish the article.