How can I add an attachment to an article?

Genesys DX

Genesys Communities

How can I add an attachment to an article?

Learn what types of attachments Bold360 AI supports and how to add them to an article.

To add a file to an answer, simply click on the attachment icon in the answer's toolbar.

A browser window will open for choosing your file.

These are the type of files which are supported as attachments in Bold360 AI (Knowledge base, Ticketing):

jpg
jpeg
png
gif
bmp
bml
tif
pdf
doc
docx
xls
xlm
xlsx
ppt
pptx
zip
rar
txt
xml
eml
pps
ppsx
rtf
csv
tar
gz
set
html
mobileconfig
apn
cs
aspx
mht
ged
uzed
zed
mp4
wav
mov
avi

In case you need to support additional attachment types, please contact our support team.

Please note, that the attachments are not supported in Bold360 AI conversational widgets.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.