How do I add an additional phrasing to an existing article?

To add an additional phrasing to an existing question/answer, do the following:

  1. Go to Knowledge > All Articles in the Bold360 ai navigation menu.
  2. Search your question in your online Knowledge Base.
  3. Select your question (article) and click Phrasings.
  4. Enter a new phrasing and click Add.
  5. Click Publish to save the new phrasing.

How to create good phrasings for your article?

  1. Add synonyms. (For example: I want to buy tea: buy|porches|sell|stock|get etc.)
  2. Do not add more than 5-10 phrasings per article. That will make precision less accurate.
  3. Add keywords in your phrasings (from the previous example: tea).

For more information about phrasings, see these articles:

How do Synonyms work?

Best practices for phrasings and synonyms