Configuring the Genesys DX Product Authentication Service as SSO service

This article provides a step-by-step process for configuring the Genesys DX Product Authentication Service as SSO Service.

  1. Set up your Identity Provider. Read more about setting up your Identity Provider in this article.
  2. Login to with your Super Admin credentials. 
    Note: If you don’t have super admin privileges, and you are the owner/administrator of the domain you wish to setup SSO, please reach out to your CXM or Customer Support Team to request for this access. Non-super admin users will only have limited Read-Only access.
  3. Go to and click on New Organization.
  4. Enter your Organization Name and click on Domains.

    Use the same domain that was used when setting up the Identity Provider.
  5. Click on Sign-in configuration, enable SSO and choose one of the two configuration methods:

    Method 1: Manual Configuration

    When you add the Verification Certificate, remove the following tags:
    "-----BEGIN CERTIFICATE-----"
    "-----END CERTIFICATE-----"
    A Verification Certificate example with removed BEGIN and END tags: 

    Method 2: SAML IdP metadata url
    Host your Identity Provider metadata XML file on a publicly accessible URL.
    Note: Since we cache this file for only 2 minutes, please ensure high availability of this file via the specified URL to avoid SSO login failures.
  6. Once you have setup your configuration using a method of your choice, save your changes and then click View test login page.
  7. Enter your email /username that uses the domain you have setup in your Identity Provider service and click Continue. You should see this message on a successful login.