Configuring the Genesys DX Product Authentication Service as SSO service

This article provides a step-by-step process for configuring the Genesys DX Product Authentication Service as SSO Service.

  1. Set up your Identity Provider. Read more about setting up your Identity Provider in this article.
  2. Login to and click Go to SSO Setup in the bottom left corner.
    Note: If you cannot see the Go to SSO Setup button, contact your support representative or the Genesys CX support.

    You are then navigated to the SSO setup webpage.
    NoteGeneral Settings and Domain are read-only fields, you cannot modify them.
  3. Click Sign-in configuration, and enable the SSO.

  4. Choose one of the two configuration methods:

    Method 1: Manual Configuration

    Add your Verification Certificate when you are finished with manual configuration.

    When you add the Verification Certificate, remove the following tags:
    "-----BEGIN CERTIFICATE-----"
    "-----END CERTIFICATE-----"

    A Verification Certificate example with removed BEGIN and END tags: 

    Method 2: SAML IdP metadata URL

    Host your Identity Provider metadata XML file on a publicly accessible URL.

    Note: Since we cache this file for only 2 minutes, please ensure high availability of this file via the specified URL to avoid SSO login failures.
  5. Once you have setup your configuration using a method of your choice, save your changes and then click View test login page, where you can test the Single Sign-on login.

    Enter your email /username that uses the domain you have setup in your Identity Provider service and click Continue. You should see this message on a successful login.