Display article metadata in the Advise widget

In Advice widgets, you can display metadata of an article so that customers gain more insights. Displayable metadata includes the following:

  • Article creation date
  • Last updated date
  • Most recent person who updated the article
  • Labels

To enable this feature, do the following:

  1. In the AI Console, go to Touchpoints > Widgets.
  2. Click Personalize under the widget type that you want to change.
  3. Select a knowledge base or URL to customize.
  4. On the Basics tab, select Display Article Metadata.
  5. Save your changes.