How to add the Bold360 widget to Google Chrome

Genesys DX

How to add the Bold360 widget to Google Chrome

As an end-user, before you can use the Bold360 widget in Google Chrome, you must add the widget as an extension to your browser.

In Google Chrome, download the Bold360 extension from the Chrome Web Store.
Click Add to Chrome.
Result: You can now access the extension from your Chrome browser.
Open the extension and enter the token that you have received from your admin.

You have the following experience when the search widget is active:

Figure 1. End-user's view when the Bold360 search widget is active in Google Chrome

What if the token is invalid?

Ask your admin to verify that the token is the correct one. If it is, your admin must create a new token and share that with you.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.