Report on Bold360 Advise Token usage

Genesys DX

Report on Bold360 Advise Token usage

You can run a report on Bold360 Advise token usage, which lists Advise tokens by name that were used to display articles to end-users.

Important: You must have the Enable Advise Touchpoints feature enabled on your account. Contact your Customer Success Manager to enable it for you.

To run a report on Advise token usage, do the following:

In the AI Console, go to Analytics > Reports.
On the Fields tab under Source, select Advise Token.
Select any other field that you want to see in your report.
Click Run.

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