How to set up focus for the embedded widget?

You can focus your webpage on the embedded widget upon loading. To enable this ability, follow these instructions.

  1. In the AI Console, navigate to Touchpoints > Widgets.
  2. Click Personalize under Embedded Widget.
  3. Select the knowledge base or URL that you want to edit.
  4. On the Advanced tab, select Embed grabs focus.
  5. Click Save changes to apply the new settings.