How do I install the Embedded Widget?

The set up the Embedded Widget, follow these instructions:

  1. In the AI Console, go to Touchpoints > Widgets.
  2. Click Get the Code under Embedded widget.

If you have more than one knowledge base, you have to set up the widget for each knowledge base separately. If you do not have URL configuration for the page where you want to place the widget then the Master Settings configuration is used. If you want to use existing configuration from different URL or KB, use the corresponding checkboxes and select the required configuration from the drop-down list.

Important: if you have existing API for Modern and Arcade widgets you have to use legacy embedded code since the current widget design does not have backward API compatibility. In this case do the following:

  1. Select Get legacy embedded code and define widget size. The recommended size is: Width: 400, Height: 500.
  2. Copy the code you get and paste it into your website support / contact us page. You can also use the "Preview" box (on the right side) to see how it looks and to give it a try.