Follow these guidelines to make the most of Digital DX AI's FAQ capabilites.
Remember the following guidelines when adding and FAQ to your widget:
- Provide the FAQ in the widget upon opening?
- Include three to six articles that represent your top use cases
- When you start using the bot for the first time, specify the articles to be displayed in the FAQ using labels to avoid initial questions skewing your results
- Review static FAQs every 30 days to see if they should be changed
- If the FAQ is changed to dynamically present articles from the knowledge base later, make sure to exclude any negative articles from the FAQ like How do I get a refund?