Set welcome mode for customers on mobile devices

Set welcome mode for customers on mobile devices

From now on, the web widget is displayed for customers using mobile web browsers, who are presented with a welcome message. Once they start typing into the chat field, the full-width web widget replaces the mobile widget, similarly to using the widget on a desktop computer.

Customers have the following experience in the widget:

To configure a welcome message,

  1. In the AI Console, go to Touchpoints > Widgets.
  2. Click Personalize under the widget type that you want to change.
  3. Select a knowledge base or URL to customize.
  4. On the Position & Size tab, select Invite for Welcome Mode.
  5. Save your changes.