Set welcome mode for customers on mobile devices

From now on, the web widget is displayed for customers using mobile web browsers, who are presented with a welcome message. Once they start typing into the chat field, the full-width web widget replaces the mobile widget, similarly to using the widget on a desktop computer.

Customers have the following experience in the widget:

To configure a welcome message,

  1. In the AI Console, go to Touchpoints > Widgets.
  2. Click Personalize under the widget type that you want to change.
  3. Select a knowledge base or URL to customize.
  4. On the Position & Size tab, select Invite for Welcome Mode.
  5. Save your changes.