How do I expand the Floating Widget?

  1. In the AI Console, go to Touchpoints > Widgets.
  2. Click Personalize under Floating Widget.
  3. Select the knowledge base or URL that you want to change.
  4. On the Position & Size tab, click Customize next to Minimized widget mode and select how the widget is displayed when minimized. Hover your mouse over the Widget Preview pane to see how the individual options influence widget behavior.
  5. Click Save changes and then click OK.

    Result: The change is made instantly in the widget on your website.