How can I enable instant feedback?
Use instant feedback to enable customers to provide feedback about each answer they receive in a conversational widget.
When instant feedback is enabled, thumbs-up and thumbs-down buttons are displayed at the bottom of each answer in the conversational widget. To enable instant feedback, do the following:
See How do I customize instant feedback? to set up the messages the bot uses to communicate.
You can also select how visitors can give textual feedback after selecting the negative feedback option. See How to customize how visitors give textual feedback in instant feedback for more information.