How can I enable instant feedback?

How can I enable instant feedback?

Use instant feedback to enable customers to provide feedback about each answer they receive in a conversational widget.

When instant feedback is enabled, thumbs-up and thumbs-down buttons are displayed at the bottom of each answer in the conversational widget. To enable instant feedback, do the following:

  1. In the AI Console, go to Touchpoints > Widgets.
  2. Under Floating widget or Embedded widget, select Personalize.
  3. Select the knowledge base or URL you want to customize.

    Make sure you select a configuration where Widget mode is set to Conversational.

  4. On the Conversation tab, make sure that Enable Feedback is selected.
  5. Select Instant Feedback.

    Instant feedback is disabled by default and doesn?t replace the feedback mechanism you enable with Enable Feedback option.

  6. Save your changes.
    Tip: You can disable instant feedback for individual articles by adding a <no_feedback/> tag in the article editor. You can add this tag to individual answers in conversational articles too.
What's next?

See How do I customize instant feedback? to set up the messages the bot uses to communicate.

You can also select how visitors can give textual feedback after selecting the negative feedback option. See How to customize how visitors give textual feedback in instant feedback for more information.