How to display FAQs in the floating widget as first interaction

In the floating widget, it is possible to display a list of articles or FAQ when the user clicks on the widget

To make the widget display an FAQ upon click, do the following:

  1. In the AI Console, go to Touchpoints > Widgets .
  2. Click on the Personalize button under floating widget, and choose the URL or knowledge base.
  3. Go to the Position & Size tab, and select Open on click.
  4. Go to the FAQ tab, and click Add FAQ List.
  5. Click More and make sure Display upon widget load is selected.
  6. Optional: Change the order in which the articles are presented.

    You have the following options:

    • Most Frequently Asked Questions, which orders articles based on popularity
    • Title Ascending, which puts articles in alphabetical order
    • Title Descending, which puts articles in reverse alphabetical order
    • Most Recently Updated, which orders articles based on last modified date and the most recently modified article is listed first

    By default, articles in your FAQ are sorted by popularity.

  7. Click Save Changes on the widget preview section to save the settings.