How to customize the widget header icon

For Harmony widgets in Conversational mode, you can display an image in the widget header on the left side.

You can add a custom logo to the header of the Harmony widget.
  1. In the AI Console, go to Touchpoints > Widgets.
  2. Click Personalize under the widget type you want to change.
  3. Select the URL or knowledge base where you want to make your change.
  4. On the Basics tab, make sure you have Harmony selected for Skin.
  5. In the Title Icon field, click Customize.
  6. Click Upload Image and select the logo you want to display in the widget header.
  7. Save your changes.

Your customers will have the following experience: