How to create a post-chat survey
You can create a post-chat survey for bot conversations using a custom entity that captures the survey questions.
You can create a post-chat survey for bot conversations using a custom entity that captures the survey questions.
Example: For example, use survey as name and post-chat survey as description.
Example:
Name | Detect | Bot Query | Error Message | Life Cycle |
---|---|---|---|---|
NPS | Number | On a scale of 1 to 10, how would you rate your experience? | Please enter a number. | Intent |
Comment | Text | What can I do to improve? | You've entered a wrong format. (Default message) | Intent |
Example: For example, Post-chat survey.
Example: For example, you could add Thank you for your feedback.
Result: The Customer Inactivity Timeout field appears.
Get the feedback data using the reporting API.
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