How to enable a conversational bot in an account

Before you begin: If this is the first time you are adding a conversational widget to your account, please contact your Customer Experience Manager or Support team to make sure that the knowledge base you are working on is enabled for conversations.

To enable a conversational bot in an account, do the following:

  1. In the AI Console, go to Touchpoints > Widgets.
  2. Under Floating widget, click Personalize.
  3. Select the Knowledge Base or URL that you want to change.
  4. On the Basics tab, make sure that Widget Mode is set to Conversational.
  5. Save your changes.