How do I change the position of the floating widget (bottom-left or bottom-right)?

  1. In the AI Console, go to Touchpoints > Widgets.
  2. Under Floating Widget, click Personalize.
  3. Select the Knowledge Base, URL, or domain that you want to change. The Settings page for your Widget is displayed.
  4. Under Basics > Dock Position, select left or right, as required.The change is shown in the display of how your widget will look, in the right-hand section of the page.
  5. Click Save changes that is displayed, and then click OK. The change is made instantly in the widget on your website.