How do I change the LivePerson agent name color within the chat session?

  1. Log in to the AI Console and go to Touchpoints > Widgets.
  2. Click Personalize in the widget type that you want to change.
  3. If you have more than one Knowledge Base, select the one where you want to make your change.
  4. The settings page of the widget is displayed.
  5. On the Texts & Colors tab, scroll down to the bottom to the Chat Agent name color field.

  6. Click the color picker box to select a different color through hue or by RGB settings.
    Note: You see a preview of your selection in the right-hand of the page.
  7. Click Save changes and then click OK.
The change is made instantly in the widget on your website.