What options are available for gathering user feedback?
Digital DX offers a number of options to gather feedback about answers from website visitors.
You have the following options to make feedback submission easy and get the exact data you need:
- You can use thumbs-up and thumbs-down icons or Yes and No buttons at the end of articles. See How do I customize how visitors give feedback? for more info.
- You can ask visitors to provide negative feedback in an open text field or offer them multiple options they can choose from or you can combine the two. See How can I customize negative feedback submission? to learn more.
- You have the option to collect feedback about every answer in a conversational flow. See How can I enable instant feedback? for more information.
What's the visitor experience like?
- When customers provide positive or negative instant feedback in conversational mode, the feedback option that is not selected disappears from the screen. This prevents customers from accidentally providing additional conflicting feedback.
- When a customer gives feedback on an article and later the article is displayed again, the originally provided feedback is also displayed below the article.
- When quick options are available for an article and the customer provides positive feedback to the article, the quick options are presented again.
