What options are available for gathering user feedback?

Digital DX offers a number of options to gather feedback about answers from website visitors.

You have the following options to make feedback submission easy and get the exact data you need:

What's the visitor experience like?

  • When customers provide positive or negative instant feedback in conversational mode, the feedback option that is not selected disappears from the screen. This prevents customers from accidentally providing additional conflicting feedback.
  • When a customer gives feedback on an article and later the article is displayed again, the originally provided feedback is also displayed below the article.
  • When quick options are available for an article and the customer provides positive feedback to the article, the quick options are presented again.