You can set the maximum length of bot answers that are presented in a conversational widget. When a bot answer exceeds this character limit, it is truncated and a Read more button is displayed, which opens the article in full length.
When set to 0, articles are displayed in full length.
To define when the Read more button is displayed, do the following:
You can manually change when the Read more button is displayed for a specific article.
In the menu bar, click the Read More button.
The Read more separator is displayed.
When the widget displays the article, the Read more button is now displayed at the revised place in the article.
You can define the length of messages before they are truncated and the Read more button is displayed in conversational web widgets. For example, to set visible message length to 400 characters, you can use the setReadMoreLimit Widget API method as follows:
nanorep.floatingWidget.api.conversation.setReadMoreLimit(400);
By default, the first 320 characters of a message are displayed.
You can define the length of messages before they are truncated and the Read more button is displayed in conversational mobile widgets. You can set the visible message length between 320 and 640 characters in the mobile application.