How to change the sorting of support center articles

By default, articles in your Support Center are sorted by popularity. You can also sort articles by alphabetical order or last updated time.

  1. In the AI Console, go to Touchopints > Support Center.
  2. Select Page Templates and choose the support center you want to change.
  3. On the Label Page tab, find the following entry, which drives article sorting:
    <nR:Repeater type='article' sort='faq' labelId='<%Label.ID%>'>
  4. Change the value of the sort attribute as follows:
    • Faq - articles are sorted by popularity (number of hits). This is the default value.
    • TitleAsc - articles are sorted by alphabetical order from A to Z.
    • TitleDesc - articles are sorted by reverse alphabetical order from Z to A.
    • LastUpdated - articles are sorted by last updated time, where the most recently modified one is listed first.
  5. Save your support center template.