How do I order labels and sub-labels in the support center?

Set the order of labels and sub-labels shown in your support center.

  1. In the AI Console, go to Touchpoints > Support Center > Settings.
  2. Scroll down to the Content section and select Manage Labels.

    Result: A list of labels is displayed.

  3. Under Manage All, drag and drop to set the order of the labels.
  4. In the Edit section, you can customize how a label is displayed.
  5. You can also set an active and a hover icon for each label.
  6. Save your changes.