How to add a new support center in the AI Console

With a single Digital DX account you can offer multiple support centers across different parts of your website that offer answers to different user groups or device types.

To get the score for activities on the support page, allocate a subdomain to the support center from your main website's domain. Specify a CNAME record to point from the support center domain to < < account name > > so that the subdomain can use the Digital DX server.

Tip: You can create multiple support centers per knowledge base.
  1. In the AI Console, go to Touchpoints > Support Center.
  2. Select Add Support Center.
  3. When prompted, enter the name of the support center and choose Save.

    Result: You are taken to the Support Center: Settings page.

  4. Under General Settings, enter the main URL of your website in the Main Site URL field.

    This field contains your website main URL when you use the Support Center in an iframe. If this is the subdomain you want to use, your Main Site URL can be the same as the Support center domain.

  5. Under Site Settings, fill the Support center domain field.

    This field contains the subdomain used to access this support center. You will also need to create a CNAME record for this subdomain which you can typically do at your domain DNS provider side.

    Note: CNAME changes don't take effect instantly because of the DNS propagation, you will have to wait for some time before it is updated.
  6. Save your changes.