How can I add icons to labels in the support center?

You can add three icons to your support center labels: main, hover and active.

By default, if a label has a main icon only, it is used as the hover and active icon as well.

  1. In the AI Console, go to Touchpoints > Support Center.
  2. Select the support center and on the Settings tab, go to the Content section.
  3. Select Manage labels.
  4. On the Content labels dialog, choose the label you want to edit or create a new one.
  5. Choose for Main Icon and upload an image.


  6. Optional: If you'd like to show different icons for active or hover, unselect Use main icon and upload an icon.


Note: For these fields to affect the support center, PSO work is needed (for new customers this will work automatically).