How to set up an SSL-secured support center

Support centers that run on Bold360 AI servers can be deployed as HTTPS.

If your site is secured and you have implemented the support center using iframe, then a secure connection must be set up in Bold360 AI including installing the necessary certificates.

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data sent between the web server and browsers remain private and integral.

Please ask your IT specialist to contact your support representative or Genesys DX support and provide the following information:

  • Account name, for example: bold360
  • Designated Certificate URL, for example:
  • The certificate (CRT or PEM) in a text file
    Note: Firewalls may filter other types of files.
  • The private key in a text file
  • The certificate expiration date, for example: 21/03/2022 (optional)
  • Any additional comments (optional)
Important: For security reasons, text files should be password protected. You can create a password-protected ZIP for your text files, or use a protected shared folder when sending your certificate and private key files.