How to add negative phrasings in Search Optimizer
You can add voice as a negative phrasing to an article in the Search Optimizer so that the bot knows what customer voices the article should not answer.
Note: To add negative phrasings, you must have the Enable negative examples account feature enabled. Contact your Customer Success Manager to enable these features for your account.
- On the Details panel on the right, under Strongly related articles, click Do not answer.
Result: The phrase is added to the selected article as a negative phrasing.
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